Leicester City Council
Admin and Business Support Officer Level C
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Reference: REQ8160
Description:
Full Time / 37 Hours Per Week / Permanent
Are you highly organised with excellent attention to detail and would like to provide a range of critical support services to our Housing Service? Join our Housing Team. You’ll be a valued member of a service who are committed to providing the best administrative and business support in accordance with systems, statutory procedures, legislation, corporate standards and policies.
The role is a full time, permanent position working 37 hours per week from Monday to Friday however we will also consider part time hours to meet the needs of the service - this can be discussed at interview. You’ll be willing to work flexible hours and on occasion outside/after normal hours.
What You’ll Be Doing
- Help develop, produce, and maintain service specific processes, systems, databases, and documents in line with corporate standards.
- Ensure the service runs smoothly by responding to telephone enquiries, responding to emails, and resolving enquiries in an efficient way.
- Use your experience to work to standards, policies, and procedures daily, which will include a good understanding of data protection and written procedures.
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What You’ll Need
- Experience of carrying out intermediate level administration tasks using IT applications such as Word, Excel, Email and websites and you will have the ability to input data and maintain databases accurately.
- Good verbal and written communication skills to provide excellent customer service when resolving and responding to a variety of enquiries.
- Strong organisational skills to work under pressure, in a fast-paced environment whilst ensuring policies and procedures are followed correctly.
- Ability to work with speed, accuracy, and high attention to detail to deliver a high-quality service.
- Ability to support meetings by taking minutes and recording actions.
What We Can Offer You
- The satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- Opportunities to develop your skills and expertise with a variety of training and development opportunities.
- Several flexible benefits, including discounts on city buses and trains.
- For an illustrative value of your benefits package, take a look at our benefits calculator.
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Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
If you would like an informal chat about this post, please contact Jane Gilbert or Sukjinder Basra at jane.gilbert@leicester.gov.uk or Sukjinder.basra@leicester.gov.uk
Interviews will take place on Friday 11th, Monday 14th and Wednesday 16th September 2026.
Region: Central
Location: New Parks Housing Office
Salary: GBP25,583- GBP 25,989 Per Year
Package: Total benefit value (includes pension contribution and full holiday entitlement): GBP35,437
Contractual hours: 37
Basis: Full time
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