Leicester City Council
Admin and Business Support Officer Level C
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Reference: REQ7878
Description
Full Time / 37 Hours Per Week / Permanent
Join our ever-improving service ensuring children are at the heart of our work.
This is a fantastic opportunity to join Children’s Services and play a key role in improving life for families and children. The various teams across the service are dedicated to children’s social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.
Working in a busy yet challenging environment, you’ll provide administrative support to the service which could include minute taking, maintaining records, reception duties and processing financial aspects of the role.
Working in Halford House or one of the children and young people family centres these are all office based roles.
What You’ll Be Doing
- Ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquiries in an efficient way.
- Responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals.
- Support meetings by taking notes/minutes, cover reception duties and switchboard services.
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What You’ll Need
- Experience of carrying out administration tasks, supporting meetings as well as a good understanding of the importance of customer care.
- Good verbal and written communication skills to provide excellent customer service when resolving and responding to a variety of enquiries.
- Strong organisational skills to work under pressure, in a fast-paced environment; ensuring telephone enquiries are answered in an efficient manner.
- Proficient IT skills to carry out general administrative tasks, maintain records and databases and produce simple reports to aid service delivery.
- Ability to work with speed, accuracy, and high attention to detail to deliver a high-quality frontline service.
What We Can Offer You
- The satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- Chance to develop your skills and expertise with a variety of training and development opportunities.
- Flexible benefits, including discounts on city buses and trains.
- For an illustrative value of your benefits package, take a look at our benefits calculator.
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Join Us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
If you'd like a chat before applying, feel free to contact Louise Remzi-Browne on 0116 4542089.
This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed you'll be called for an assessment and interview thereafter.
Region
Central
Location
Halford House
Salary
GBP26,427- GBP26,847 Per Year (pro rata for part time hours)
Package
Total benefit value (includes pension contribution and full holiday entitlement): GBP36,111
Contractual Hours
37
Basis
Full time
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