Leicester City Council
Admin and Business Support Officer Level D
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Reference: REQ7954
Description: Part Time / 15 Hours Per Week / Permanent
We’re the heart of the council, providing vital support to the Revenues & Customer Support Service, so they can function effectively. This is a permanent role working 15 hours on Monday and Tuesday.
What You’ll Be Doing
As an Admin and Business Support Officer you’ll ensure the service runs smoothly by opening and scanning customer post and electronically filing all correspondence in a timely manner. You will communicate effectively with customers as required both by email and on the telephone. You will be responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential and work well as part of a small team.
What You’ll Need
- Some experience of carrying out administration tasks
- A good understanding of the importance of customer care and confidentiality
- Good verbal and written communication skills to provide excellent customer service
- Proficient IT skills to carry out general administrative tasks, maintain records and databases, and update spreadsheets
- Speed, accuracy, and high attention to detail to deliver a high-quality frontline service
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What We Can Offer You
- The satisfaction of helping to improve thousands of lives across Leicester
- A work environment that encourages a healthy work/life balance
- Generous annual leave
- Membership of the Local Government Pension Scheme
- The option of flexible working
- Opportunities to develop your skills and expertise with a variety of training and development opportunities
- A number of flexible benefits, including discounts on city buses and trains
- An illustrative value of your benefits package can be found using our benefits calculator
Join Us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome, and bring the best out of you. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
Get help with your application
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If you have any questions, feel free to contact Rachel Brown at Rachel.Brown@leicester.gov.uk
Interviews / Assessments will take place on the week commencing 28th of September
Region: Central
Location: City Hall
Salary: GBP25,185 Per Year (to be pro rated)
Package: Total benefit value to be pro rated (includes pension contribution and full holiday entitlement): GBP34,340.66
Contractual hours: 15
Basis: Part time
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