MAGMAS
Admin Apprentice
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About the Role
We are looking for a motivated and enthusiastic Modern Apprentice to join our Lettings and Property Management team.
Working in a fast-paced office environment, you will provide administrative support across a range of lettings and property management activities while delivering excellent customer service to tenants, landlords, contractors, and other customers.
Your day-to-day duties will include:
- Updating our property management software
- Maintaining property and tenancy records
- Booking viewings
- Assisting with tenant referencing and tenancy documentation
- Helping with utility transfers at tenancy changeovers
- Issuing inventories and inspection reports
- Managing keys for contractors
- Ordering office supplies
- Responding to customers by telephone, email, and in person
Skills
This is an excellent opportunity for someone who would like to gain practical workplace experience while working towards a Business and Administration Modern Apprenticeship at SCQF Level 6, with the opportunity to develop a career within Lettings and Property Management. Throughout your apprenticeship, you will develop a wide range of practical business administration and customer service skills, including:
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- Providing professional customer service by telephone, email, and face-to-face
- Using property management software and maintaining accurate records
- Managing property and tenancy documentation
- Developing strong written and verbal communication skills
- Organising and prioritising your workload in a busy office environment
- Booking appointments and property viewings
- Supporting tenant referencing and the preparation of tenancy documents
- Understanding the administration involved in property lettings and tenancy changeovers
- Working effectively as part of a small team
- Building confidence, problem-solving skills, and the ability to manage competing priorities
- Developing an understanding of the Lettings and Property Management sector
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You do not need previous experience in Lettings or Property Management, as training and support will be provided. We are looking for someone who is keen to learn and develop within the role.
The Successful Candidate Should Have
- Good verbal and written communication skills
- A friendly and professional approach to customer service
- Good attention to detail and accuracy
- Strong organisational skills
- The ability to prioritise tasks and manage interruptions
- Confidence when speaking with customers
- A calm, mature, and responsible approach to work
- The ability to work well as part of a small team
- A willingness to learn and take on new responsibilities
- Basic IT skills and confidence using computers
- A genuine interest in developing a career in Lettings, Property Management, or Business Administration
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