Role Overview

You will provide an administrative role to the company, dealing with all aspects of paperwork relating to all projects including Adult Skills Fund, Cyber Security, reception/telephone service to managers, staff and clients of Enterkey Training.

What You'll Do at Work

• Enroll clients onto the respective projects.
• Deal with inventories, information resources, and filing systems.
• Handle all enquiries from clients coming into the centre and telephone enquiries.
• Perform any additional tasks to fit the role.

Where You'll Work

337-339 COVENTRY ROAD
SMALL HEATH
BIRMINGHAM
B10 0SN

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider

SOUTH & CITY COLLEGE BIRMINGHAM

Training Course

Administration assistant (level 2)

What You'll Learn

• Receive, retrieve, process, record, and store information and data.
• Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures, and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns, or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment, and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services, or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and/or collaboration.
• Protect against security threats for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.