Admin Assistant Apprentice

ENTERKEY TRAINING LTD
BIRMINGHAM (B10 0SN)
Closes in 26 days (Tuesday 10 November 2026 at 11:59pm)

Summary

You will provide an administrative role to the company, dealing with all aspects of paperwork relating to all projects including Adult Skills Fund, Cyber Security, reception/telephone service to managers, staff and clients of Enterkey Training.

Wage
£15,600 for your first year, then could increase depending on your age

Training course
Administration assistant (level 2)

Hours
Monday to Friday 9am to 5pm. 37 hours 30 minutes a week

Start date
Tuesday 1 December 2026

Duration
1 year 3 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The post holder will be enrolling clients onto the respective projects. The postholder will also be dealing with inventories, information resources and filing systems. To handle all enquiries from clients coming into the centre and telephone enquiries. Any additional tasks to fit the role.

Where you'll work

337-339 COVENTRY ROAD SMALL HEATH BIRMINGHAM B10 0SN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
SOUTH & CITY COLLEGE BIRMINGHAM

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required.
• For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable.
• As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.