Royal United Hospitals Bath NHS Foundation Trust
Admin Assistant - Band 2
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Job Overview
In this role you will make a difference by carrying out a variety of administrative duties that supports patient care.
You will be covering reception duties, ensuring patient records are updated and provide full clerical services to the team in the ENT department.
We are looking for people who are keen to learn about the different services offered by the department and working with a range of colleagues to support our service users.
You will be joining a friendly team working towards delivering excellent care to our patients.
Main duties of the job
This role will involve a mixture of reception duties, telephone enquiries and responding to emails.
- To support the reception team with welcoming patients
- Book and administer patient appointments and follow ups, working with other departments when necessary
- To assist the medical secretarial service including word processing, scanning, audio typing, photocopying and the composition of letters. To provide a fast and accurate copy and audio typing service to the department, producing clinic letters and other documents
- To support the department with administration associated with transferring patients to other providers, assisting with scanning and uploading referrals and supporting outputs from all validation including patient led validation and clinical triage
- To liaise with Nurses, Doctors and other members of the multi - disciplinary team to provide a quality service for the patients
- To work as part of a team sharing responsibility for the smooth running of the post
- To answer telephone queries, taking and relaying messages in a polite and helpful manner, and using own judgement to establish the priority of issues and taking action as appropriate
- To develop and maintain computerised data bases and be point of contact for patients and consultants
- To make best use of information technology and to be involved with the changing technology as this becomes available
- Training will be available to support you to deliver basic hearing aid servicing as required by patients
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Working for our organisation
At the RUH we’re proud to put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centered care we pride ourselves on.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.
Detailed Job Description And Main Responsibilities
Please see the attached job description and person specification for more information about the role.
Person specification
Qualifications
Essential criteria
- Able to demonstrate good literacy and numeracy skills
- Educated to minimum GCSE/O level or appropriate experience
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Desirable criteria
- Proficient user of IT with excellent keyboard skills
Knowledge and Experience
Essential criteria
- Knowledge & previous experience of working in the NHS or similar patient focused environment
Desirable criteria
- Previous experience working on a reception desk
- Knowledge of and previous experience of using Millennium and Microsoft Office
Skills
Essential criteria
- Ability to communicate effectively verbally and in writing to patients and staff at a range of levels, including on the telephone
- Organised, efficient and able to prioritise work load
Desirable criteria
- Good customer service skills
Please note
Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview - GOV.UK
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name: Kayleigh Hake
- Job title: Deputy Specialty Manager
- Email address: kayleigh.hake@nhs.net
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