Admin Assistant - Bank

Location: Glenholme Senior Living – Halmer Court, Spalding, PE11 2EL

Salary: £13.00 per hour*

Contract Type: Bank shifts available

Glenholme Senior Living is looking for an Admin Assistant - Bank to join our team at Halmer Court in Spalding.

Halmer Court is a 61-bedroom care home providing high-quality support and care for older people, including those living with dementia.

The Opportunity

Are you looking for an opportunity to begin your career in a friendly environment within a company that values its employees? Are you looking to work for an organisation that offers competitive pay and a range of benefits? Do you enjoy variety in your daily tasks?

Glenholme is a fast-growing company, so if you join us, there will never be a dull day.

We are seeking a warm, organised, and detail-oriented individual to support the administrative functions of the home. As an Admin Assistant - Bank, you will play an important role in ensuring the smooth day-to-day operation of the service while providing a welcoming experience for residents, families, visitors, and colleagues.

Job Role

• Provide a professional, pleasant, and polite impression of the home as the first point of contact for telephone calls and visitors
• Undertake general office duties, including typing, filing, and photocopying
• Support the Home Administrator in providing comprehensive administrative support to the business
• Build and maintain positive relationships with residents and their families

Your Responsibilities

• Be proactive in delivering a positive company image and helping to protect company assets
• Build and maintain good relationships with residents and their families
• Maintain positive working relationships with colleagues and work constructively within the team
• Greet and escort prospective residents and their families around the home and complete all required documentation
• Adhere to the company dress code and maintain a high standard of professionalism
• Promote the company and care home positively at all times
• Support effective communication and ensure accurate records are maintained in line with CQC and company regulations
• Ensure computer monitors are protected from visitors' view and keep workstations clean and tidy
• Ensure messages are relayed accurately and promptly to the appropriate person
• Maintain confidentiality relating to the company and residents at all times
• Assist in managing residents' personal monies, ensuring all transactions are accurately documented and balanced
• Contribute to safeguarding by understanding and adhering to the company's Safeguarding Adults Policy and whistleblowing procedures
• Assist with resident contracts and admission paperwork
• Attend mandatory training as required
• Assist with lateral flow testing and the recording of results for staff, residents, and visitors
• Report any issues affecting the quality, efficiency, or operation of the service directly to the Home Manager
• Provide administrative support in the preparation and distribution of memos, forms, and reports
• Provide administrative cover during the absence of the Home Administrator, including support with weekly reporting, payroll, policy updates, training records, and onboarding new starters. Full training will be provided.
• Carry out any other reasonable duties requested by the Home Manager or Home Administrator
• Respond positively to changes within the service and remain flexible to the changing needs of the home