NHS Scotland
Admin Assistant - Community Admin
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
Are you an organised, approachable and customer-focused individual looking to make a difference within the NHS? NHS Greater Glasgow and Clyde is seeking an Admin Assistant to join our Community Administration Team within West Dunbartonshire Health and Social Care Partnership. In this varied and rewarding role, you will provide essential administrative and reception support that helps services run efficiently and ensures a positive experience for patients, visitors and colleagues. Working as part of a supportive team, you will contribute to the delivery of high-quality community healthcare services while developing your skills and experience within one of the UK's largest and most respected healthcare organisations.
Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.
The interviews for this position are scheduled to be held on the 18th of August.
Duration, Location, and Working Pattern:
- Part-time, Permanent
- You will be based at Vale Centre for Health & Care - this post covers all sites
- Working Pattern: Monday - Friday 13:00 - 18:00
Please note the salary is Pro Rata for part time hours.
Key Responsibilities
- Provide professional reception and administrative support to patients, visitors and healthcare teams
- Manage appointments, patient information and data entry accurately using a range of electronic and manual systems
- Respond to telephone and face-to-face enquiries in a courteous, efficient and confidential manner
- Maintain organised filing systems and support the management of clinical and administrative records
- Process incoming and outgoing mail, correspondence and routine office administration tasks
- Support the delivery of services across community locations, providing cross-cover where required
- Ensure compliance with confidentiality, data protection and organisational policies and procedures
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Knowledge, Training, Qualifications and/or Experience Required to Do the Job:
- Excellent communication and interpersonal skills with the ability to provide a high standard of customer service
- Good written and verbal communication skills with strong attention to detail
- Ability to work effectively as part of a team and build positive working relationships
- Ability to prioritise workload, manage competing demands and use initiative appropriately
- Awareness of administrative processes and office procedures within a busy working environment
- Experience of using computer systems and Microsoft Office applications
- Knowledge of healthcare services or previous administrative experience would be advantageous but is not essential
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Salary Sacrifice Car Benefit Scheme
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For An Informal Discussion, Please Contact
Get help with your application
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Katie Morgan, Assistant Business Support Manager on 0141 531 6355 or katie.morgan2@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process:
This post may close early due to the volume of response. Please submit your application form as soon as possible.
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
Show us the real you: Your application should reflect your skills, experience, and motivations authentically. Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers. Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log-in issues, please contact the contact information in the first instance.
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