Ethos
Admin Assistant (Customer Support), immediate start
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About This Opportunity
Ethos is hiring two Admin Assistants to join the team immediately - ideally starting Monday.
You'll work alongside the team handling support requests from our customers and users through our own internal support inbox system. This is a hands-on, high-volume role: triaging incoming requests, responding to users, escalating where needed, and keeping the inbox clean and on top of SLAs.
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The ideal candidate has real experience in admin roles with a strong customer support component - particularly managing shared support inboxes. You're tech savvy and comfortable picking up new internal tools quickly. If you already use AI tools in your day-to-day work to move faster, that's a significant plus.
Two positions available. Immediate start preferred (Monday).
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Key Requirements
- At least 3 years experience in admin roles
- Hands-on customer support experience, especially managing support inboxes
- Tech savvy — comfortable learning new internal tools quickly
- Bonus: uses AI tools in day-to-day work
- Available to start immediately (ideally Monday)
- Strong written communication
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