NHS Blood and Transplant
Admin Assistant - HR Direct
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Job Summary
Join NHS Blood and Transplant (NHSBT) and help deliver an excellent experience for colleagues and managers across the organisation. As an HR Direct Administration Assistant, you will be the first point of contact for a wide range of HR enquiries, providing accurate advice, practical support and professional customer service. You will manage enquiries through multiple channels, maintain employee records and support a variety of HR processes, helping services run smoothly behind the scenes. This is an opportunity to contribute to work that supports the people who save and improve lives every day while developing valuable HR, customer service and administration skills within a supportive team.
Main Duties of the Job
- Be the first point of contact for HR enquiries, helping managers and employees get the support they need.
- Deliver a professional and empathetic customer experience across phone, email and self-service channels.
- Resolve routine enquiries and connect customers with specialist support when required.
- Maintain accurate records and update information across multiple HR systems.
- Support a range of HR administration activities, reports and document processes.
- Organise meetings and administrative activities that help teams deliver effective people services.
- Work collaboratively with colleagues to share knowledge and support continuous improvement.
- Manage competing priorities while meeting service standards and agreed timescales.
About You
Experience and Knowledge
- Experience in a customer service or administrative role, including maintaining records and arranging meetings.
- Strong organisational skills with the ability to manage competing priorities and deadlines.
- Excellent written and verbal communication skills, including a professional telephone manner.
- Ability to handle confidential and sensitive information with tact, diplomacy and empathy.
- Good IT skills, including Microsoft Office applications and accurate data entry.
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Qualifications And Training
- NVQ Level 3 in Customer Service, Administration/Business, or equivalent qualification or experience.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next Steps
This vacancy will close at 23:59pm on 26th August 2026, however this vacancy may close sooner than the advertised deadline if we receive a high volume of application.
The assessment process for this role will include: a single interview.
Interviews are anticipated to be held on the week commencing 7th September 2026 – subject to confirmation.
For informal enquiries please contact:
- Name: Catherine Liddiatt
- Job Title: HR Direct Team Leader
- Contact Details: Catherine.Liddiatt@nhsbt.nhs.uk
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