London North West Healthcare NHS Trust
Admin Assistant / Receptionist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
Responsibilities
- Record and process all outpatient attendances, cancellations, and DNAs on EPR within stipulated timeframes
- Advise clinics of patients who are late arriving for their appointments
- Book follow-up appointments
- File documents according to Information Governance policy
- Maintain an uncluttered and tidy reception area
- Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces
- To cover clinics between hours of 8:30am – 8:00pm on rotational basis following working time directive (WTD)
- Support the Managers and Supervisors in developing a patient focused service.
Customer Care
- Communicate with patients, visitors, and staff in a professional and courteous manner
- Update patient demographics and assist with wayfinding
- Record all outpatient attendances, cancellations, and DNAs on EPR within stipulated timeframes
- Analyse patient pathways vs outcomes and escalate to relevant clinical/non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
- Ensure that all patients attending in person are checked in
- Ensure patient information is complete and up to date on the Trust ERS
- Identify, investigate, and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date
- Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters, and transport patients in line with Trust standards
- Use excellent written and verbal communication and interpersonal skills to interact with patients, their carers, relatives, visitors, and staff
- Communicate effectively using all available forms of communication
- Be a calm, supportive, flexible, and adaptable member of the team
- Deal with all enquiries in a professional and co-operative manner
- Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse
- Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible
- Provide non-clinical advice and guidance regarding appointments
- Process patient data and appointments using the Trust EPR
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About the Trust
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow, and beyond.
Our team of more than 8,200 clinical and support staff serves a diverse population of almost one million people.
We Run Major Acute Services At
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Contact
For further details/informal visits, contact:
- Name: Devanseson Robert
- Job title: Service Manager
- Email address: devaneson.robert@nhs.net
- Telephone number: 07776674024
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location