3 Month Contract With A Local Authority

Job Purpose

To provide a professional, efficient and confidential administrative and business support service to the Single Point of Access Team and Social Care teams, ensuring information is processed accurately and within required timescales.

The postholder will support the effective delivery of services by undertaking data entry, maintaining accurate records, processing sensitive information and providing day-to-day administrative assistance. The role requires a high level of accuracy, confidentiality and professionalism when handling safeguarding and service user information, while ensuring that council policies, procedures, data protection requirements and statutory timescales are consistently followed.

Key Responsibilities

• Provide a professional administrative and business support service to Social Care and Single Point of Access teams.
• Accurately input, update and maintain numerical and text-based information on the council's customer and client databases.
• Process sensitive, confidential and potentially safeguarding-related information in accordance with data protection legislation and council procedures.
• Verify information for accuracy and completeness before entering or updating records.
• Undertake high-volume data entry and processing accurately and efficiently.
• Use Microsoft Office applications and other relevant council systems to produce, update and manage documents, records and information.
• Maintain accurate electronic and paper-based records in accordance with departmental procedures.
• Ensure information is processed within required statutory and operational timescales.
• Follow established policies, procedures and quality standards at all times.
• Provide administrative support to colleagues and assist with the smooth running of the Single Point of Access Team.
• Communicate professionally and effectively with colleagues, service users and other relevant contacts where required.
• Handle confidential information appropriately and maintain strict confidentiality at all times.
• Identify and report any discrepancies, errors or issues with information and records.
• Work collaboratively as part of a busy team, providing support to colleagues and contributing to the delivery of an efficient service.
• Demonstrate a commitment to the council's core values, departmental objectives and the provision of high-quality services to the community.
• Undertake any other reasonable administrative duties appropriate to the level and nature of the post.