Bupa
Admin Assistant
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Job Description: Administration Assistant
Location: St Michael's Clinic, Shrewsbury
Permanent: Full Time 37.5 hours - Monday – Friday - 0900-1700
Salary: £23,592
We Make Health Happen
At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. As an Administration Assistant, you'll play a vital role in ensuring patients receive a professional, efficient, and welcoming experience throughout their healthcare journey. You'll support clinicians, coordinate patient pathways, and help maintain the high standards of service that our patients expect.
How You'll Help Us Make Health Happen
As an Administration Assistant, you'll be responsible for delivering an outstanding administrative service while supporting the smooth running of the clinic.
Key Responsibilities
- Deliver a professional, efficient, and effective administration service to patients, clinicians, and visitors.
- Manage patient pathways from referral through to discharge, ensuring all stages are completed accurately and efficiently.
- Book new, follow-up, and surgical appointments as required.
- Respond to patient enquiries and support appointment conversions where appropriate.
- Complete accurate clinical coding and support billing processes.
- Ensure clinic lists are prepared and available for scheduled clinics.
- Maintain accurate patient records and update information where necessary.
- Scan and upload patient documentation in a timely manner.
- Liaise closely with clinical teams to support patient care and clinic operations.
- Support regulatory requirements, audits, and action plans within the clinic.
- Maintain the highest standards of confidentiality, professionalism, and customer service.
- Provide cross-cover and support colleagues across the wider administration team when required.
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Key Skills / Qualifications
Essential
- Strong computer literacy with good knowledge of Microsoft Word and Excel.
- Excellent communication skills with a professional and courteous telephone manner.
- Strong organizational skills and ability to prioritize workload effectively.
- Problem-solving and analytical abilities.
- Ability to follow policies, procedures, and regulatory requirements.
- A positive, patient-focused approach with excellent attention to detail.
Desirable
- Previous healthcare or medical administration experience.
- Knowledge of EMIS.
- Good typing skills.
- Understanding of medical terminology.
- Experience of clinical coding and billing processes.
Why Bupa?
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
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- Equivalent to 25 days holiday per year, increasing through length of service, with an option to buy or sell.
- Bupa health insurance as a benefit in kind.
- An enhanced pension plan and life insurance.
- Annual performance-based bonus.
- Onsite gyms or local discounts where no onsite gym is available.
- Various other benefits and online discounts.
- Access to Bupa Campus Clinical Training Academy to support career development.
We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Administration
Locations: St Michaels Clinic Limited
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