Leicester City Council
Admin & Business Support Officer
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Full Time / 37 Hours Per Week / Permanent
This is a fantastic opportunity to join Adult Social Care Services and play a key role in improving lives. The various teams across the service are dedicated to adult’s social care to support the most vulnerable people in Leicester. As the service is large, the work is varied and we have many different locations across the city, you’ll have the opportunity and exposure to learn new skills and build on your experiences.
Working in a busy yet challenging environment, you’ll provide administrative support to the service which could include minute taking, maintaining records, reception duties and processing financial aspects of the role.
This is a full time, permanent position working 37 hours per week (Monday to Friday). You’ll have flexibility in hybrid working being both office based, at City Hall or Beymount Way or working remotely from home to suit the needs of the service. However, you'll be expected to attend the office a minimum of 2 days a week.
This is a career graded post (LG Band 03 – LG Band 04). Appointment to a level will depend on the outcome of the selection process and experience of the successful candidate. Dependent on availability of work/vacancy at a higher level, progress will be by satisfactory performance, agreed at annual Appraisals and through on-going supervision.
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What You’ll Be Doing
- Ensure the service runs smoothly by responding to face-to-face enquiries, answering the telephone, responding to emails; resolving enquiries in an efficient way.
- Responsible for maintaining accurate electronic filing systems to ensure all records are up-to-date and remain confidential as well as process payment of orders/invoices or payments direct to individuals.
- May support meetings by taking notes/minutes, cover reception duties and switchboard services.
What You’ll Need
- Experience of carrying out administration tasks, supporting meetings and a good understanding of the importance of customer care.
- Good verbal and written communication skills to provide excellent customer service.
- Strong organisational skills to work under pressure in a fast-paced environment.
- Proficient IT skills to carry out general administrative tasks, maintain records and databases, and produce simple reports.
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What We Can Offer You
- Satisfaction of helping to improve thousands of lives across Leicester.
- A work environment that encourages a healthy work/life balance.
- Generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.
- Opportunities to develop your skills and expertise with a variety of training and development opportunities.
- Flexible benefits, including discounts on city buses and trains.
- An illustrative value of your benefits package can be found in our benefits calculator.
Join us
We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.
If you'd like a chat before applying, feel free to contact Randeep Hayre at randeep.hayre@leicester.gov.uk or 0116 454 4132
Interviewing on Wednesday 28th and Thursday 29th October 2026.
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