Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor, and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training Schedule

Your first day of Apprenticeship induction at MFT will take place on our Oxford Road Campus (ORC) in the City Centre. You will attend a session once a month virtually or face-to-face for training session with the delivery team for a further 14 months.

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working
• Initiative
• Patience

Other Requirements

You must pass a Disclosure and Barring Service (DBS) check.

MFT is England’s largest NHS Trust with a turnover of £2.5bn and is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year. Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary. We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022. We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable. At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing, and shaping the future of our organisation together.

https://mft.nhs.uk/careers/ (opens in new tab)

Company Benefits

• 27 days annual leave, yearly and bank holiday allowances
• Employee Assistance Programme
• Discounts through Blue Light Card
• Enhanced pension scheme

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

MFT has 10 hospitals and Local Community Organisations. There are ample opportunities to progress into a higher position upon completion of the apprenticeship programme. With an 'Apprenticeship First' approach, there are further opportunities to gain qualifications.

Contact for this apprenticeship

MANCHESTER UNIVERSITY NHS FOUNDATION TRUST
apprenticeship.recruitment@mft.nhs.uk

Reference Code for this apprenticeship: VAC2000052557

Closes in 3 days (Thursday 17 September 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.