Pride & Pinion
Admin & E-Commerce Executive
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Position: Admin & E-Commerce Executive
Employment Type: Full-time / Part Time / Permanent
Department: E-Commerce / Operations
Location: Belfast City Centre
Role Overview
The Admin & E-Commerce Executive is responsible for supporting the day-to-day e-commerce and operational activities of the business, with particular responsibility for product listings, online order fulfilment, shipping, stock accuracy, and general administration.
Working within a luxury watch business requires an exceptionally high level of accuracy, organisation, and accountability. The successful candidate will be trusted to work with high-value products and sensitive order information and will be expected to maintain consistently high standards across all areas of their role.
A key objective of the position is to ensure that every watch is accurately represented online and that every client order is processed and fulfilled professionally, efficiently, and with exceptional attention to detail.
Key Responsibilities
E-Commerce & Product Listings
- Create and maintain product listings across the company website.
- Write clear, professional, accurate, and engaging descriptions for luxury watches.
- Research and verify watch specifications and product information before publication.
- Ensure product titles, descriptions, specifications, imagery, and other listing information are complete and accurate.
- Maintain consistency in the presentation and formatting of products across the website.
- Review existing listings and correct or update information where required.
- Ensure sold, reserved, and available stock is accurately represented online.
Online Order Fulfilment
- Process online orders accurately from initial purchase through to dispatch.
- Verify order, product, customer, and delivery information before fulfilment.
- Prepare watches and accompanying documentation for dispatch in accordance with company procedures.
- Prepare luxury packaging to the highest possible presentation standard.
- Coordinate deliveries, shipping, and customer collections.
- Ensure appropriate shipping documentation is completed accurately.
- Monitor orders through the fulfilment process and escalate any issues promptly.
- Help ensure every client receives a five-star experience throughout the purchasing and delivery process.
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Stock & Inventory Management
- Work closely with the buying and sales teams to maintain accurate stock records.
- Ensure movements of watches into, within, and out of the business are recorded correctly.
- Participate in weekly stock takes.
- Identify and report stock discrepancies immediately.
- Assist with maintaining accurate inventory information across internal systems and the website.
- Handle all watches with appropriate care, security, and accountability.
Administration & Team Support
- Provide general administrative support to the wider business.
- Maintain accurate records and organised documentation.
- Communicate effectively with colleagues across sales, buying, and operations.
- Assist with day-to-day operational requirements as needed.
- Identify opportunities to improve processes, accuracy, and efficiency.
- Remain flexible and willing to support colleagues during busy periods.
Skills & Attributes
The successful candidate will:
- Demonstrate exceptional attention to detail and accuracy.
- Be highly organised and capable of managing multiple responsibilities.
- Work in a structured and methodical manner.
- Take ownership of their work and be accountable for its accuracy.
- Be trustworthy, dependable, and responsible when handling high-value luxury products.
- Have excellent written English and strong verbal communication skills.
- Be confident using computers, websites, and business systems.
- Be able to learn new systems and processes quickly.
- Work effectively in a fast-paced environment while maintaining high standards.
- Demonstrate a proactive and positive approach to problem-solving.
- Work well as part of a close-knit team.
- Understand the importance of discretion and professionalism.
- Demonstrate a strong customer-first mindset.
Experience & Knowledge
Previous experience in e-commerce, administration, order fulfilment, stock management, luxury retail, or a similar role would be advantageous but is not essential.
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Previous experience within the luxury watch industry is not required. Training and product knowledge can be developed, however, candidates must demonstrate a genuine willingness to learn and an appreciation for the standards expected when working with luxury products.
Performance Expectations
Success in this role will be measured by:
- Accuracy and quality of product listings.
- Accuracy of order processing and fulfilment.
- Stock and inventory accuracy.
- Quality and consistency of packaging and presentation.
- Reliability and completion of assigned responsibilities.
- Ability to identify and prevent errors.
- Organisation and efficiency.
- Contribution to the wider team.
- Maintaining an exceptional standard of customer experience.
Our Standards
Every watch that passes through our business represents our reputation.
The person in this role will therefore be expected to approach every task, whether creating a listing, checking stock, preparing an order, or arranging a delivery with the same high level of care and attention.
We value people who take pride in doing things properly, take responsibility for their work, and continually look for ways to improve.
For the right person, this is an opportunity to develop within a growing luxury watch business, build valuable industry knowledge, and become an important part of our long-term growth.
Right to Work
Please note that this role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK at the time of application. Right-to-work checks will be conducted in accordance with Home Office requirements.
Equality & Inclusion Statement
We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from candidates of all backgrounds and are proud to be an equal opportunities employer.
If you require any reasonable adjustments during the recruitment process, please let us know, and we will be happy to support you.
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