Renault Group
Admin Support Advisor - FTC
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Job Description
Company
RCI FS Ltd UK
Job Description
The Credit Operations Support Advisor will demonstrate strong problem-solving and excellent telephone skills, acting as a proactive and professional point of contact between MFS and the Dealer/Broker Network. The role provides essential administrative and operational support to Credit Analysts and Financial Crime Analysts, contributing to the efficient delivery of credit operations and service standards.
Responsibilities
- Respond to dealer enquiries promptly, professionally, and courteously, ensuring a high standard of service at all times
- Provide administrative and operational support to Credit Analysts, including activities such as Appeals and Open Banking processes
- Ensure all proposal copy requests are completed in line with agreed processes, procedures, and Service Quality Commitments
- Maintain call quality standards in line with defined expectations and call monitoring requirements
- Support the achievement of departmental Service Quality Commitments (SQCs) and Key Performance Indicators (KPIs), while consistently delivering high service standards
- Work collaboratively across Credit Operations and the wider business to support colleagues and shared objectives
- Ensure ongoing compliance with all relevant legislation, including the Consumer Credit Act, Money Laundering Regulations, Data Protection Act, and the FLA Code of Practice
- Maintain up-to-date knowledge of RCI products, services, and processes
- Actively support fraud prevention measures and protect the business from financial and reputational risk
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Knowledge and Skills
- Eye for detail & Good standard of numeracy
- Excellent telephone manner and communication skills
- Effective written / verbal communication skills
- Team Player
- Pro-active attitude
- Computer literate
- Problem solving
Job Family
Sales Financing
Renault Group is committed to creating an inclusive working environment and the conditions for each of us to bring their passion, perform to the full and grow, whilst being themselves. We find strength in our diversity and we are engaged to ensure equal employment opportunities regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, etc.
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