The Insolvency Service
Admin Support – Manchester
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Manchester
Job Summary
The Insolvency Service is a leading government agency which plays a crucial role in providing essential services to the public and to business. The work we do is important to the proper functioning of markets, the economy in general and support for thousands of people each year who are in financial difficulty.
Investigation Services, which sits within the Agency's Enforcement Group, delivers a range of enforcement activities, both civil and criminal in nature, to support fair and open markets. We do this by effectively enforcing the statutory company and insolvency regimes, maintaining public confidence in those regimes, and reducing the harm caused to victims of fraudulent activity and to the business community.
Inclusive and diverse teams are important to us. We welcome and encourage applications from everyone, including groups underrepresented in our workforce. The Insolvency Service strives to ensure that the agency is a safe, inclusive, and welcoming place for everybody to bring their true self to work and to help the agency to achieve its diversity objectives. We have 9 active employee network groups available to join or become an ally, these include, Carers Network, Disability network group, Employee Assistance, Representatives, FACES Network Group, LGBT+, Mind Matters, Part Time Workers, The Shed - Men’s Network Group and Women’s Network Group.
We offer full-time, part-time, job share and flexible ways of working. We value capability, technical skills and experience and we place great emphasis on lifetime development to support our people. We encourage our employees to become more involved in areas they feel strongly about, whether it be for the benefit of the agency, through our Engagement network or in their own local communities via volunteering opportunities.
The Insolvency Service is a great place to work, learn and grow your career!
Job Description
Part of Enforcement Group Directorate, our Investigation Team (North) have 2 posts located in Manchester. These roles deliver quality administrative support to technical staff dealing with investigations of civil cases. The roles also include contributing to the organisation and management of the team inboxes.
Responsibilities
The list below is not exhaustive and some of these tasks may not apply specifically to the roles offered:
- complete initial actions on investigations
- create accurate, comprehensive notes to confirm actions undertaken
- undertake ad hoc/urgent tasks to be carried out within timescales set by technical staff. For example, provide admin support on visits, analysis, post linking, preparing exhibit bundles, keeping a record of this work
- provide first level analysis of data, which may include HMRC ledgers and bank statements using Altia software
- ensure prompt action taken on outstanding replies (e.g. issuing reminders) as directed within set deadlines and updating in-house Case Management System notes
- draft letters based on templates as directed
- follow up responses to outstanding correspondence both by phone and in writing
- support the organisation and coordination of face-to-face events for Enforcement Group and across the Agency, including meetings and video conferences with internal and external stake holders
- review and manage team mailboxes, and deal with queries, referring these where required for a more detailed response
- produce meeting papers and supporting documents to ensure the efficient and professional delivery of meetings and events
- attend one to one, team and Directorate meetings as required, maintaining action logs and sharing with the relevant teams in a timely manner
- undertaking general administrative duties related to the overall effective working of the directorate and delivery of key priorities. This includes reception duties
- some travel will be expected to support technical staff and occasional work in other locations
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Person specification
The Essential Skills Required For This Role Are:
- good organisational skills, including ability to work well under pressure and deliver to timescale
- good interpersonal and influencing skills
- flexibility and the ability to adapt in a fast-paced environment with frequently changing/conflicting priorities
- the ability to see the wider impact
- being able to build and maintain great working relationships with key stakeholders at all levels of the organisation
- the ability to work collaboratively to achieve shared outcomes
- good written and verbal communication skills
- excellent customer service skills and delivery focus
- good working knowledge of Microsoft Office software packages, including Word, Excel, PowerPoint and Adobe
- the ability to learn to use in house IT systems including the document management system
- the ability to work in a busy and pressured environment, often to tight or conflicting deadlines
- an awareness and interest in insolvency and associated legislation
- a commitment to build continuous improvement practical knowledge as well as a general commitment to Continuous Professional Development
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
Making Effective Decisions
Alongside your salary of £26,670, Insolvency Service contributes £7,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We Want You To Have a Good Work-life Balance And Want To Support You In All That You Do, So We Offer a Great Benefits Package Including:
- flexible working arrangements and flexi-time
- full time new entrants to the Civil Service and those Civil Servants on modernised terms and conditions will be entitled to 25 days leave increasing on a sliding scale to 30 days after 5 years’ service
- in addition to this you are entitled to 8 public/bank holidays plus an additional day of privilege leave
- competitive maternity, paternity and parental leave
- 5 days paid leave for learning and development
- 5 days paid for volunteering
- a Cycle to work scheme
- staff have access to an employee assistance programme, Workplace Wellness, for confidential, independent support and advice during difficult times in either their professional or personal life
Your pension is a valuable part of your total reward package where the employer makes a significant contribution to the cost of your pension. Your contributions come out of your salary before any tax is taken. This means, if you pay tax, your take-home pay will not be reduced by the full amount of your contribution; and your pension will continue to provide valuable benefits for you and your family if you are too ill to continue to work or die before you retire. For more information, visit www.civilservicepensionscheme.org.uk
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.
As part of the sift process, you will be asked to complete:
- Online Tests
- Personal Statement
- Behaviours
Behaviour 1 – Making Effective Decisions
Further details around what this will entail are listed on the application form.
Should a large number of applications be received, an initial sift may be conducted using the Personal Statement, assessing candidates against the essential criteria. Only those who meet the essential criteria at this stage will proceed to a full assessment of their application. If a candidate does not meet the minimum requirements during the initial sift, the remainder of their application will not be reviewed. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to interview.
Where high volumes of strong applications are expected or received, we may raise the ‘benchmark’ minimum score required at the sift stage. If a high volume of candidates meet the benchmark score, we may further raise the score required for interview selection. Scores will be applied fairly and consistently. Applicants eligible under a recruitment scheme may, where appropriate, continue to be considered against the agreed ‘benchmark’ score, to support the purpose of the scheme.
After submission of the first stage of your application you will be invited to complete a Civil Service Verbal Test and Civil Service Numerical Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55 on 24th August 2026. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.
Your personal statement should be no more than 500 words and must demonstrate how your personal skills, qualities, and experience align with the requirements of the role. Please ensure your statement references the criteria outlined in the person specification.
If successful at the sift stage, at interview, you will be assessed on the following:
Behaviours - assessed through:
- Behaviour 1 – Making Effective Decisions
- Behaviour 2 – Communicating and Influencing
- Behaviour 3 – Delivering at Pace
Strengths
Expected timeline (subject to change)
- Sift – from 25/08/2026
- Interview – from 08/09/2026
- Location – MS Teams
Your interview will either be conducted face to face or by video. You will be notified of this if you are selected for interview. Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.
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