Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 30% lower than London and 17 schools rated outstanding by Ofsted.

Detailed Job Description And Main Responsibilities

The successful candidate will be responsible for;

• Build strong relationships with the Patient Services Centre, Pathway Co-ordinators, Medical Secretaries, Ward Clerks and other relevant admin, clinical and management staff and maintain excellent communication channels and good customer services.
• Act as a subject matter expert for the areas and patient pathways you cover and the Trust approved systems your team use.
• Be responsible for the co-ordination and implementation of all administrative processes along the patient pathway to ensure that the patient’s journey is managed efficiently, smoothly and in accordance with targets and agreed timescales.
• Set expectations regarding levels of customer services and ensure all staff understand these and maintain them.
• Cascade and/or escalate details of any delays or bottlenecks within the administration / booking process which will affect the patient journey and / or delivery of clinical services.
• Ensure all patient administration is carried out in line with Trust policies and standard operating procedures.

What we’re looking for

• Diploma level qualification or equivalent experience e.g., good knowledge across a range of administrative work procedures including non-routine elements.
• RSA 2-word processing/typing or equivalent experience.
• Proficient in the use of Microsoft Word and a good Knowledge of Excel spreadsheets.
• At least 1 years Supervisory/Management experience.
• Knowledge of medical terminology
• Experience as a medical or patient services secretary linked to a clinical service or customer focused environment.
• Knowledge of hospital systems would be an advantage.
• Excellent telephone / communication skills.
• Able to learn and assimilate information quickly.
• Proven ability to work to deadlines, prioritise and multi-task.
• Ability to work under pressure
• Reliability – good time keeping
• Flexibility – able to work flexibly to accommodate peaks and troughs of activity
• Able to demonstrate good work/home life balance.

Person specification

Qualifications, Knowledge And Experience

Essential criteria

• NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
• Educated to GCSE (or equivalent) standard, with a pass in English and Maths
• Experience of administration in a customer- focused environment
• Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
• Ability to compose correspondence from fragmented instructions
• Experience in delivering training sessions

Desirable criteria

• Previous experience of working in an acute hospital setting
• Competent in the use of ESR and Healthroster
• Supervisory or office management experience

Trust Values

Essential criteria

• Patient First
• Working Together
• Always Improving