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Administration Apprentice
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Administration Apprentice
An exciting opportunity has arisen for an Administration Apprentice to join Independent Cleaning Services! You'll support the day-to-day running of the business across HR, Operations, Finance, Compliance and Customer Service, while gaining hands-on experience with industry-leading systems including Timegate and Cleanlink.
What you'll do at work
- Assisting with the onboarding of new employees, including checking and verifying right-to-work and identification documents
- Ensuring employee compliance records are completed, filed, and maintained, including induction records, health questionnaires, and employment documentation
- Supporting DBS applications and maintaining safeguarding records for employees working in schools and other regulated environments
- Recording and filing client service reviews, audits, and quality assurance documentation
- Maintaining accurate electronic filing systems and updating company databases
- Using company systems, including Cleanlink and Timegate, to support daily administrative and operational tasks
- Processing purchase and sales invoices before forwarding documentation to the Accounts Department
- Monitoring stock levels and assisting with ordering cleaning products, uniforms, consumables, and office supplies
- Assisting with updates to the company website and social media platforms, including recruitment advertising
- Maintaining annual leave records and holiday information
- Issuing and recording staff uniforms while maintaining accurate stock control
- Answering telephone calls, responding to emails, and providing general administrative support
- Carrying out other reasonable administrative duties to support the wider business
Where you'll work
Neptune House
Neptune Street
Hull
HU3 2BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL BUSINESS TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The Level 3 Apprenticeship in Business Administration includes:
- Level 3 Apprenticeship in Business Administration
- Level 2 Functional Skills in mathematics (if applicable)
- Level 2 Functional Skills in English (if applicable)
You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.
Essential qualifications
- GCSE in:
- English (grade 4)
- maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer
ICS Cleaning is a regional service provider based in the North of England, operating as part of the SPS Group. Their work spans contract cleaning, specialist cleaning, floor care, washroom management and education cleaning — delivered across schools, offices, retail sites, industrial premises and local authority buildings. At ICS – Independent Cleaning Services, they believe in investing in people. As an apprentice, you’ll be supported every step of the way while developing the skills, knowledge, and confidence to build a successful career in business administration.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.
Contact for this apprenticeship
HULL BUSINESS TRAINING CENTRE LIMITED
Mya Buckingham
mya@hbtc.co.uk
The reference code for this apprenticeship is VAC2000044753.
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