Administration Apprentice – Electoral Services

Kingston upon Hull City Council

Hull (HU1 2AA)

Closes in 15 days (Saturday 31 October 2026 at 11:59pm)

Posted on 15 October 2026

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Summary

This apprenticeship offers a unique opportunity to gain hands-on experience in one of the most important functions of local government. The Team is responsible for maintaining the electoral register, electoral registration, delivering local and national elections, and helping residents participate in the democratic process.

Wage
£15,392 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices
Minimum wage rates (opens in new tab)

Training

Training course
Administration assistant (level 2)

Hours
Monday to Thursday 7.5 hours, Friday, 7.00 hours. Shifts starting and finishing times to be confirmed. 37 hours a week

Start date
Monday 16 November 2026

Duration
1 year 3 months

Positions available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing a high quality, comprehensive clerical/administrative service to meet the needs of Electoral Services
• Maintaining the electoral register ensuring all entries made are accurate
• Providing information to the public on matters regarding elections and electoral registration over the phone, face to face and email in a courteous and professional manner
• Operate a variety of PC based software systems - Word processing, Excel etc.
• Raising purchase orders and timely payment of invoices

Where you'll work

The Guildhall
Alfred Gelder Street
Hull HU1 2AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
KINGSTON UPON HULL CITY COUNCIL

Training course
Administration assistant (level 2)

What you'll learn

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required.
• For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable.
• As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.