Administration Apprentice

Role Overview

To train to support the end-to-end contract service delivery requirements for our customers including speedy and accurate response to enquiries, order processing and purchase order requesting, coordination of manufacturing and delivery of products, ensuring accuracy of information and maintenance of company systems and paperwork.

Daily Responsibilities

• Administration support to the Customer Services and Production teams
• Data entry and order processing, using our in-house systems
• Monitoring inbound queries and distributing to the relevant teams
• Processing Customer quotations and sending for approval
• Updating purchase orders on receipt and releasing orders into production
• Filing and administration housekeeping

Work Location

Unit C, Hawksworth Park
Elder Road
Leeds
LS13 4AT

Training Details

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider
LUMINATE EDUCATION GROUP

Training Course
Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

Course Contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.