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Administration Apprentice
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Are company culture and future progression opportunities important to you? Do you want to learn foundation administration skills that could lead to becoming a fully qualified Insurance Broker? If so, please apply for the Administration Apprentice vacancy today!
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. The Administration Apprentice will primarily be dealing with telephone enquiries and referring them to the appropriate person, whilst ensuring that all communications with insurers or customers are accurately recorded on file, or electronically, as per the Firm’s usual procedures. Other duties will include:
- Inputting new business, amendments, and renewals on the system
- Maintaining accurate records
- Keeping hard-copy records on customer files
- Working in accordance with the firm’s standard procedures
- Compiling documentation for clients’ policies
- Liaising with Insurers, other company staff and claims handlers
- Assisting customers with day-to-day general enquiries
- Providing general office administration
- Supporting the accounts team
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
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Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12-days at the PETA training centre in Cosham. You will be supported every 6-weeks with visits from your PETA Learning & Development Coach.
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GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Able to liaise
Develop relationships
Strong communication
Confident telephone skills
Experience with MS package
Accurate data input
Addingstone Insurance Solutions Ltd are a professional Commercial and property insurance broker, providing advice and bespoke insurance to both large corporate and smaller sized businesses as well as property owners throughout the UK. Addingstone Insurance have been trading for 14 years and is a young and ambitious company who won Broker of The Year at the Modern Claims Awards 2017. They are thrilled to have won the 'Commercial Lines Broker Claims Team of the Year' at the National Insurance Awards 2022.
Life insurance from first day of employment
Office gym
Private medical insurance after 3-months
20-days paid holiday and 8-statutory days holiday
Free off-road parking for staff
Plus, many more!
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Addingstone Insurance are one of PETA’s leading employers with a history of successfully recruiting, supporting and retaining apprentices for many years. Their apprentices are given the same opportunities as any other staff member (such as away days and conferences), ultimately demonstrating what the rest of their career with Addingstone would look like. Addingstone’s apprentices are nurtured through their development by staff who understand that an apprenticeship is a crucial and unforgettable stage of their career.
There is the intention for a full-time role to be offered to the suitable and successful candidate upon completion of the apprenticeship.
The contact for this apprenticeship is:
PETA LIMITED
The reference code for this apprenticeship is VAC2000046655.
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