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Administration Apprenticeship
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Administration Apprentice
Location: STOKE ON TRENT (ST1 3JJ)
Closing Date: 16 days (Saturday 31 October 2026 at 11:59pm)
Posted on: 14 October 2026
Summary
As an administrative apprentice, you will play an important role in supporting ATA with the day-to-day administration of the organisation. This is a varied role that will provide you with the opportunity to develop practical experience and a broad range of business administration skills.
Wage
£9,984 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training
- Course: Administration assistant (level 2)
- Hours: 9:00am - 1:00pm, Monday - Saturday. 24 hours a week
- Start date: Monday 2 November 2026
- Duration: 1 year
- Training provider: GENIUS SOFTWARE SOLUTIONS LIMITED
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing general administrative support to the team
- Answering telephone calls and responding to emails
- Communicating with customers, colleagues and external contacts
- Maintaining accurate records and updating databases
- Preparing documents, reports and correspondence
- Using Microsoft Office and other computer systems
- Organising meetings, appointments and events
- Managing files and maintaining accurate filing systems
- Supporting the team with day-to-day business activities
- Assisting with data entry and information management
- Update and maintain inhouse Learner Management Systems
- Dealing with customer enquiries in a professional manner
- Supporting projects and identifying opportunities to improve processes
- Carrying out other administrative duties as required
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Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Requirements
- Essential qualifications:
- GCSE in: English (grade 4)
- Maths (grade 4)
About this employer
Accountancy Teaching Academy (ATA) is an independent, specialist accountancy training provider based in Hanley, Stoke-on-Trent. We support learners and employers through professional accountancy qualifications, bookkeeping training and accountancy apprenticeships.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Possible progression to full-time position and Level 3 Business Administration qualification.
Apply now
Closes in 16 days (Saturday 31 October 2026 at 11:59pm)
The contact for this apprenticeship is:
GENIUS SOFTWARE SOLUTIONS LIMITED
recruitment@atauk.co.uk
01782 651560
The reference code for this apprenticeship is VAC2000059111.
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