Davies
Administration Assistant
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Application Deadline: 14 August 2026
Department: Claims Management
Location: Birmingham
Description
Location: Birmingham - B37 7HQ
Full-Time: 37.5 hours per week
Davies Group are looking to recruit an Administration Assistant to work within our Vehicle Replacement Group team in Birmingham.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. While industry experience is a benefit, it is not essential as we will provide you with full training and support when you start with us.
What will your day look like:
- Reviewing and dealing with damage notifications to closure from providers
- Reviewing and dealing with parking violations
- Invoicing and billing clients, including debt recovery
- Dealing with enquiries from clients via telephone and email
- Accurate data entry of client information and maintaining records
- Review all available information to make an informed decision on liability and indemnity
- Identify any possible fraud concerns
- Reporting of motor accidents to relevant insurer
- General administrative duties including processing traffic violations and fuel charge notifications
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Knowledge and Abilities:
- Ability to plan workload, prioritise and work to deadlines
- Excellent customer service
- Good literacy and IT skills
- Motor Claims Management experience is desirable
- Experience of Sage or other accounting systems would be beneficial
- Positive attitude and self-motivated with the ability to work with limited supervision
- Good administrative skills
Benefits
Career & Purpose
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
Environmental & Social
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
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Financial Health
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies e.g. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan
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