Job Opportunity: Administration Assistant for Integrated Contraception and Sexual Health (iCaSH) Services

An exciting opportunity has arisen for an enthusiastic and committed Administration Assistant to provide high-quality services to the community who use the Integrated Contraception and Sexual Health (iCaSH) services across Bedfordshire. Your main base will be Kings Brook, Bedford, but with the expectation to provide cover at Grove View, Dunstable if required.

Role Purpose

To provide call taker, reception, front of house, appointment booking for patients, and additional administration support functions to the iCaSH service clinical and non-clinical teams.

Key Responsibilities

• Act as the first point of contact to patients and visitors, ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly and prioritising as required dependent on urgency of enquiry.
• Facilitate communication with patients booking of appointments for clinics via relevant contact methods, for example, telephone, online booking, direct messaging, and chat functions, using the clinical system and other local booking/waiting list processes.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
• Respond to routine enquiries and requests for information, passing information onto relevant colleagues as appropriate and in a timely manner.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.