Cambridgeshire Community Services NHS Trust
Administration Assistant
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Full Time position, for 37.5 hours per week at our Norwich Clinic.
Looking for an admin role within the NHS?
We are looking for an individual to join our busy clinic, do you enjoy a challenge and do you have:
- Good all-round PC skills
- Willingness to train on various systems
- The ability to cope under pressure
- Excellent organisational skills
- Excellent telephone and communication skills.
Job Details
Working Hours:
Monday - Saturday on a rota basis
Duties:
You will provide reception, front of house, call taker, appointments, and additional clinical support duties and a wide range of administrative support functions to the iCaSH service clinical and non-clinical teams.
About the Service
The service delivers care specifically to meet the needs of its diverse population across Norfolk. The service is community-based with clinics in Norwich, Great Yarmouth & King’s Lynn providing contraception, sexual health & HIV care & treatment.
The post available is based at our Norwich clinic with call handling being the principal aspect of this role. The service operates Monday – Friday including 2 longer days till 7.30pm and Saturday mornings which staff cover on a rota basis.
Key Responsibilities
- Act as the first point of contact to patients predominantly via the telephones.
- Ensuring all enquiries and contact with iCaSH are dealt with in a welcoming, friendly, efficient, courteous, and professional manner, promptly, and prioritising as required dependant on urgency of enquiry.
- Maintain accurate patient records both manual and electronic in accordance with the organisation’s Record Keeping Policy.
- Provide administration support to the iCaSH Service secretaries if required.
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Requirements
We are looking for a motivated & enthusiastic Administrator Assistant with a strong work ethic to join us. Applicants will preferably demonstrate previous call-taking experience & have the ability to work within a busy team with a high call activity into the service.
Application Information
Should we receive a high number of applications we reserve the right to close this vacancy at any point after 25/08/2026.
About Us
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high-quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
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Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Contact Information
For further details / informal visits contact:
- Name: Gemmalea Green
- Job Title: Deputy Operational Site Lead
- Email Address: gemmalea.green@nhs.net
- Telephone Number: 01603 226639
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