Join Jordans Solicitors LLP as an Administrative Apprentice

Gain practical experience across Probate, Conveyancing, Litigation, and Administration. You will support a friendly and professional team with reception, correspondence, archiving, and everyday office-based tasks while completing your level 2 qualification.

About the Role

We are looking for two professional and enthusiastic individuals to join our team while studying to achieve their level 2 qualification. Candidates should be able to demonstrate professionalism, confidentiality, strong communication skills, attention to detail, confidence using computers, and show a willingness to learn. This role would be ideally suited for school leavers, and their general duties will include:

• Providing reception support, welcoming visitors, and handling telephone/email enquiries in a professional manner
• Sending routine emails and correspondence under supervision
• Archiving, filing, and retrieving paper and electronic documents securely
• Entering, updating, and retrieving information using office systems and digital records
• Supporting colleagues in Probate, Conveyancing, Litigation, and Administration departments with routine office tasks
• Preparing, scanning, copying, and organizing documents while maintaining client confidentiality
• Preparing daily tasks with a supervisor and reporting queries or issues promptly

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Course Contents

• Receive, retrieve, process, record, and store information and data
• Operate within organizational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organizational policies and procedures
• Handle and communicate information in line with organizational policies, procedures, and security requirements
• Recognize and rectify issues and escalate as required. For example, stakeholder documents and reports, safeguarding concerns, or abusive behavior
• Plan and review administration tasks allocated by supervisor
• Maintain professional relationships with stakeholders
• Monitor and report on the use of resources such as materials, equipment, and supplies
• Use agreed organizational systems and protocols to manage calendars, diaries, and booking systems
• Source information as requested by stakeholders, ensuring they are shareable. As examples, client records, signpost to services, or reports
• Use continuing professional development including self-reflection to support current and future training and development needs
• Use communication tools to respond to stakeholders using professional language and organizational etiquette
• Operate within agreed health and safety standards
• Use time management tools to meet deadlines
• Handle feedback following expected professional etiquette
• Maintain wellbeing, accessing organizational support mechanisms if required
• Review and check own work
• Use cloud services to share documents for use and/or collaboration
• Protect against security threats for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes