An exciting opportunity to join Elevation Yorkshire Ltd as an Administration Assistant Apprentice

You'll gain valuable experience supporting multiple departments, developing administration, customer service and office management skills whilst working towards a Level 2 Administration Assistant Apprenticeship.

Most of your apprenticeship is spent working

You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Administration Assistant Apprentice, you will support the smooth running of the office and gain experience across a range of business functions.

Your duties may include:

• Welcoming visitors and providing a professional first impression
• Answering telephone calls and directing enquiries appropriately
• Managing emails, messages and general correspondence
• Carrying out scanning, filing, document management and record keeping
• Assisting with planning and organising daily office activities
• Supporting the maintenance of company records and databases
• Assisting with fleet administration, including vehicle records, permits and fuel logs
• Supporting purchasing activities and monitoring office supplies
• Assisting with deliveries, stock control and stationery orders
• Maintaining documentation within company management systems
• Supporting HR administration, training records and DBS processes
• Assisting with project administration across Commercial and Operations teams
• Recording and updating information accurately using digital systems
• Providing administrative support to colleagues across the business

Where you'll work

64 SCARBOROUGH STREET
HULL
HU3 4TG

Apprenticeships include time away from working for specialist training

You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

Receive, retrieve, process, record and store information and data.

• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.