Administration Assistant Apprentice

Together FM Recruitment Opportunity

Together FM has an amazing opportunity for someone to kick start their career within their recruitment agency. You will start on the Administration Assistant Level 2 apprenticeship with the view to progress onto Business Administration Level 3 in the future. Gain hands-on experience, build vital skills, and grow with a dynamic team!

What you'll do at work

• General office duties
• Using the telephone
• Emails
• Dealing with clients both face to face and verbally over telephone
• PA duties
• Note taking during meetings
• Sourcing candidates (matching applicants against job adverts)
• Any other day to day duties as requested by manager or mentor

Where you'll work

Regent House, Bath Avenue
Wolverhampton
WV1 4EG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Administration assistant (level 2)

What you'll learn

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.