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Administration Assistant Apprentice
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Administration Assistant Apprentice
ELLISON SCHOOL OF MOTORING LTD
Wellington (TA21 9JH)
Closes in 14 days (Friday 30 October 2026 at 11:59pm)
Posted on 15 October 2026
Wage
£15,184 to £24,123.58, depending on your age
Training
Training course: Administration assistant (level 2)
Hours: Monday to Thursday 10:00-18:00. Fridays 10:00-17:00. 36 hours 30 minutes a week
Start date: Tuesday 5 January 2027
Duration: 1 year
Positions available: 1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Are you passionate about delivering excellent customer service and keen to develop your business administration skills? This Level 2 Administration Assistant Apprenticeship offers an exciting opportunity to gain experience while working towards a nationally recognised qualification.
Working as part of a friendly and supportive team, you'll develop valuable workplace skills in communication, organisation, customer service, and business administration. This paid apprenticeship is ideal for a motivated individual looking to start a rewarding career and gain practical experience in a real business environment.
Key Responsibilities
- Respond to customer enquiries by phone, email, and online channels in a professional and helpful manner.
- Assist customers with questions, requests, and general support.
- Accurately enter and maintain customer records and information.
- Support the team in reviewing customer feedback and identifying opportunities to improve services.
- Communicate effectively with a wide range of customers and colleagues.
- Follow company procedures for resolving customer queries and escalating issues where necessary.
- Contribute ideas during team meetings to help improve processes and customer experience.
- Provide general administrative support to ensure the smooth running of the business.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training provider: UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course: Administration assistant (level 2)
Course contents:
- Receive, retrieve, process, record, and store information and data.
- Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools, for example, AI or automation, to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures, and security requirements.
- Recognise and rectify issues and escalate as required.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment, and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats, for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help when required to complete assigned tasks within agreed timeframes.
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Requirements
Desirable qualifications:
- GCSE in: English (grade 4/C or above or equivalent)
- GCSE in: Maths (grade 4/C or above or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem-solving skills
- Administrative skills
- Team working
- Initiative
- Non-judgemental
- Patience
About this employer
We are a family-run business that has significantly grown over the last 10 years. From starting out teaching people to drive with only 1 instructor, we now teach people to drive cars, vans, lorries, and coaches with plans to extend this further. We have also grown the areas we cover from just Taunton & Wellington to include from Exeter to Weston and Minehead across to Glastonbury. There is plenty of other areas within the region that we aim to expand into, which will further see the business grow.
Company benefits
Additional benefits are given on an individual basis in line with progress within the business.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay.
As a business, our ethos is to grow within. Therefore, our aim is to allow career progression internally. Our current Apprentice is coming to the end of her course but will remain with us as she progresses up the ladder so this position is available to take on her work responsibilities to allow her progress.
As a fast-growing business that opens up the opportunity for career progression internally.
Ask a question
The contact for this apprenticeship is: UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
The reference code for this apprenticeship is VAC2000059233.
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