Administration Assistant Apprentice

GLL - Middlegate House - Head Office Site
Middlegate House, 1 Seymour Street (SE18 6SX)
Closes on Thursday 5 November 2026
Posted on 1 October 2026

Summary

Fast-paced Admin team, processing high volumes of employee data, new starters, payroll and CoreHR records. Support references, shift patterns and employee queries while working closely with People Team.
Wage: £18,445 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 39 hours per week. Shifts to be confirmed.
Start date: Thursday 12 November 2026
Duration: 1 year 3 months
Positions available: 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work

• Process new starter information to ensure employees are correctly set up on CoreHR and added to payroll in a timely manner.
• Create and maintain shift patterns and relevant employee information within CoreHR.
• Complete employment references and ensure all required pre-employment information is accurately recorded.
• Run control reports for data corrections and ensure employee records held on CoreHR are accurate, complete and kept up to date.
• Respond to employee and manager queries, providing accurate and timely information and escalating more complex queries to the relevant individuals.
• Maintain confidentiality and handle employee information appropriately in line with data protection requirements.
• Support the wider People team with administration and People-related activities as required.
• Undertake other ad hoc administrative responsibilities and duties as required to support the needs of the business.
  At GLL you will be working towards a Level 3 Business Administration apprenticeship qualification over the course of 15 Months.

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: LIFETIME TRAINING GROUP LIMITED
Training course: Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to:

• Write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.