Administration Assistant Apprentice (Level 2)

Administrator Assistant Apprentice

Are you organised, friendly, and looking for a career in the legal sector? Join the New South Law team as an Administrator Assistant Apprentice! You'll develop valuable office skills, work with interesting clients, colleagues, and grow with our supportive team.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Providing general administrative support to solicitors, lawyers, and office staff
• Managing telephone reception and greeting clients in a professional manner
• Filing and maintaining electronic and paper records in a secure, confidential manner
• Scheduling appointments and managing calendars
• Supporting financial administration
• Assisting with case file preparation and document organisation
• Data entry using specialist law firm software
• Supporting the team with general office tasks including ordering supplies and managing facilities

Company Benefits

• 20 days annual leave plus bank holidays
• Employer contributory pension scheme
• Free professional training and development

Where you'll work

ANCHOR SPRINGS
LITTLEHAMPTON
BN17 6BP

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAMAR LIMITED

Training course

Administration assistant (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Receive, retrieve, process, record, and store information and data.
• Operate within organisational policies, standards, and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures, and security requirements.
• Recognise and rectify issues and escalate as required. For example, stakeholder documents and reports, safeguarding concerns, or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment, and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries, and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable. As examples, client records, signpost to services, or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and/or collaboration.
• Protect against security threats, for example, strong passwords, two-step verification, office tailgating, and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.