Administration Assistant Apprentice

BECKENHAM, Orpington

Closes in 8 days (Friday 23 October 2026 at 11:59pm)

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Summary

This role requires you to be organised, reliable, and motivated to learn. You will support the day-to-day administration of a busy healthcare organisation, helping manage records, communicate with patients and colleagues, and provide excellent customer service while developing valuable business administration skills.

Wage
£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Respond to emails and telephone enquiries
• Arrange meetings, appointments and calendars
• Prepare documents, letters, reports and presentations
• Enter and update information on computer systems
• Maintain spreadsheets and databases
• Organise files and business records
• Communicate with customers, colleagues and suppliers

Administrative duties

• Order office supplies and assist with general office organisation
• Handle information confidentially and follow company procedures

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship. This apprenticeship is available in these locations:

• 379 CROYDON ROAD, BECKENHAM, BR3 3QL
• 19 Homefield Rise, Orpington, BR6 0FE

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Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider
LONDON SOUTH EAST COLLEGES

Training course
Administration assistant (level 2)

Course contents

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required.
• For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable.
• As examples client records, signpost to services or reports.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.