NHS Greater Glasgow and Clyde (NHSGGC)

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

An exciting opportunity has arisen for a 12-month fixed-term Administration Assistant within the SPHERE Bladder & Bowel Service (Supporting Pelvic Health through Empowerment, Rehabilitation and Education). The service provides assessment, support and treatment for people across NHS Greater Glasgow and Clyde experiencing bladder and bowel issues.

The post supports the administration team, providing comprehensive admin/secretarial support to SPHERE. Key duties include ensuring timely and accurate provision of containment products for patients.

You will work independently and as part of a wider team, managing calls and emails and updating the product supply database. You will liaise with patients, carers, care home staff and other professionals. Applicants should have relevant administration/business support experience; experience in health or social care is desirable.

This role does not meet the eligibility criteria for a or a NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

This is a fixed-term post for 12 months, working 14.4-hour per week.

You will be based at Castlemilk Health Centre, 71 Dougrie Drive, Glasgow, G45 9AW.

The shift pattern is Monday-Friday (08:00-16:30), excluding public holidays.

Please note the salary is Pro Rata for part time hours.

Key Responsibilities

• Support the team administrator in auditing the use and cost of products.
• Review ordering and supplies of products for care homes and community patients.
• Attend staff meetings and engage with all clinical and mandatory training.
• Participate in systems of practice support and personal development planning.
• Ensure compliance with the Data Protection Act, Freedom of Information Act and ensure patient confidentiality.
• Work within Divisional and Local policies, procedures and guidelines to ensure maintenance of safe working practices for patients and colleagues.
• Maintain good working relationships and use an empathetic approach with patients and carers.
• Refer to a senior member of the team for any questions they may have in relation to patient, practice or process issues or for any suggestions or complaints that they wish to raise.
• Participate with other multi-disciplinary/ multi-agency staff who may require to gain an overview of the administration of the ordering system including relevant paperwork and process.
• Participate in audits required for organisational activity.
• As a member of the SPHERE team the post holder will be able to support patients, families and carers to access the service to ensure they achieve their optimum health and independence in relation to continence.