Cwm Taf Morgannwg University Health Board
Administration Assistant
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🌟 Join Our Team and Make a Difference 🌟
We are looking for a friendly, enthusiastic, and organised individual to join our team in a vital administrative support role. This is a great opportunity for someone who enjoys working with people, being part of a team, and contributing to services that make a real difference to patients and communities.
As a Band 2 Administrator, you will play an important part in the smooth day-to-day running of the service. Your work will support both clinical staff and service users, helping to keep things organised, efficient, and welcoming. No two days are the same, and you’ll gain valuable experience across a range of administrative tasks.
We are looking for someone with a positive attitude, good communication skills, and strong organisational skills, who is committed to providing a high standard of administrative support. In return, we offer a supportive team environment, training, and opportunities to develop your skills within the NHS.
If you’re reliable, motivated, and looking for a role with purpose, we’d love to hear from you.
Key Responsibilities
- Able to use a variety of communication skills where there may be barriers to understanding when patients may be anxious and interpersonal skills and the ability to foster good working relationships at all levels.
- Undertake general reception duties when required, meeting and greeting clients and visitors.
- To be able to utilise judgement skills for seeking advice when dealing with urgent telephone calls.
- Working as part of a team, organise own daily work processes in providing administration and typing services to the Community Mental Health Team.
- Ensure that all audio/copy typing is completed within departmental timescales.
- Ensure all client correspondence and reports are filed within required timescales.
- Maintain filing systems.
- Process incoming referrals, liaising with core team members.
- Receipt and distribution of mail for the department/team.
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Welsh Skills
Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents right at the bottom.
About Us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
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CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our Strategy
**Our CTM 2030 Strategy—Our Health, Our Future—**focuses On Uniting Our Region Around Shared Health And Wellbeing Goals.
Our Values
- We listen, learn, and improve
- We treat everyone with respect
- We work together as one team
Benefits
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Contact
For further details / informal visits contact:
Name: Lisa Day
Job title: Community Operational Support Manager
Email address: Lisa.Day@wales.nhs.uk
Telephone number: 01656 752256
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