Administration Assistant - Level 2 - Apprenticeship

THE PENDERELS TRUST LIMITED Hartlepool (TS24 7QT) Closes in 17 days (Friday 30 October 2026 at 11:59pm) Posted on 12 October 2026

Summary

We are looking for an apprentice administrator to provide administrative support to our Hartlepool team. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide. We also hold Investors in People gold accreditation.

Wage £14,976 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Minimum wage rates (opens in new tab)

Training course Administration assistant (level 2)

Hours Monday - Friday – 9:00-4:30
36 hours a week

Start date Monday 16 November 2026

Duration 1 year

Positions available 1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your main duties will include:

• Providing a professional customer service experience to all callers on behalf of the Hartlepool team.
• Providing clerical support to all staff including production of letters and other paperwork, producing invoices, minuting meetings and providing recruitment support.
• Managing an internal database, including the uploading of new referrals and other relevant documentation.
• Producing accurate statistics and reports.
• Receiving and recording all incoming/outgoing mail.
• Monitoring and replenishing office stationery stocks.

Where you'll work

Greenbank 81 Stranton Hartlepool TS24 7QT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider HARTLEPOOL COLLEGE OF FURTHER EDUCATION

Training course Administration assistant (level 2)

What you'll learn

• Receive, retrieve, process, record and store information and data.
• Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
• Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
• Handle and communicate information in line with organisational policies, procedures and security requirements.
• Recognise and rectify issues and escalate as required.
• Plan and review administration tasks allocated by supervisor.
• Maintain professional relationships with stakeholders.
• Monitor and report on the use of resources such as materials, equipment and supplies.
• Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
• Source information as requested by stakeholders, ensuring they are shareable.
• Use continuing professional development including self-reflection to support current and future training and development needs.
• Use communication tools to respond to stakeholders using professional language and organisational etiquette.
• Operate within agreed health and safety standards.
• Use time management tools to meet deadlines.
• Handle feedback following expected professional etiquette.
• Maintain wellbeing, accessing organisational support mechanisms if required.
• Review and check own work.
• Use cloud services to share documents for use and/or collaboration.
• Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
• Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.