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Administration assistant level 2 apprenticeship
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Kick-start your career
Kick-start your career with a friendly and supportive home care company. As a Level 2 Business Administration Apprentice, you'll gain valuable office experience, develop practical skills, and work towards a recognised qualification while making a real difference behind the scenes.
Wage
- £12,480 for your first year, then could increase depending on your age.
- National Minimum Wage rate for apprentices. Minimum wage rates (opens in new tab).
Benefits
- Supportive and friendly team
- On-the-job training
- Paid annual leave
- Workplace pension
- Opportunities for career progression
- Free parking
- The chance to gain a nationally recognised Level 2 qualification
Training course
- Administration assistant (level 2)
Hours
- 4 days per week with a hybrid working pattern, two days WFH and two days based in the office.
- Tuesday: 10:00am - 4:00pm (WFH)
- Wednesday: 10:00am - 4:00pm (WFH)
- Thursday: 9:00am - 5:00pm (Office)
- Friday: 9:00am - 5:00pm (Office)
- 30 hours a week
Start date
- Thursday 1 October 2026
Duration
- 1 year
Positions available
- 1
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will support the office team with the day-to-day running of our home care service while developing valuable business administration and marketing skills.
- Answer telephone calls and respond to emails professionally
- Update care records, staff files and company databases
- Assist with social media, marketing campaigns and promotional materials
- Support scheduling, filing, scanning and other general office administration tasks
Where you'll work
111 I Centre Interchange House
Howard Way
Newport Pagnell
MK16 9FX
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CENTRAL BEDFORDSHIRE COUNCIL
Training course
Administration assistant (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Receive, retrieve, process, record and store information and data.
- Operate within organisational policies, standards and procedures and relevant legislation respecting confidentiality; adapting to operational changes as they occur.
- Use software packages and tools for example AI or automation to input and process data and information, to contribute to routine administration tasks in line with organisational policies and procedures.
- Handle and communicate information in line with organisational policies, procedures and security requirements.
- Recognise and rectify issues and escalate as required. For example stakeholder documents and reports, safeguarding concerns or abusive behaviour.
- Plan and review administration tasks allocated by supervisor.
- Maintain professional relationships with stakeholders.
- Monitor and report on the use of resources such as materials, equipment and supplies.
- Use agreed organisational systems and protocols to manage calendars, diaries and booking systems.
- Source information as requested by stakeholders, ensuring they are shareable. As examples client records, signpost to services or reports.
- Use continuing professional development including self-reflection to support current and future training and development needs.
- Use communication tools to respond to stakeholders using professional language and organisational etiquette.
- Operate within agreed health and safety standards.
- Use time management tools to meet deadlines.
- Handle feedback following expected professional etiquette.
- Maintain wellbeing, accessing organisational support mechanisms if required.
- Review and check own work.
- Use cloud services to share documents for use and/or collaboration.
- Protect against security threats for example, strong passwords, two step verification, office tailgating and display of security passes or clothing that identifies secure workplaces.
- Seek clarification and help, when required, to complete assigned tasks within agreed timeframes.
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Training schedule
- Support to achieve knowledge, skills and behaviours as laid out in the apprenticeship standard
- Support from an experienced assessor to assess work and practice
- Individual learning programme tailored to own needs
- E-learning, training and monthly tutorials specific to your apprenticeship
- Mentor and support in the workplace
- A minimum of 6 hours per week during paid time to be used for learning and development opportunities
- English and maths Functional Skills at Level 2 (if required)
- Support to achieve Apprenticeship Assessment
At the end of the apprenticeship, you will obtain the level 2 Administration assistant apprenticeship
Essential qualifications
- GCSE in:
- Maths/English (grade A* to C or 4-9)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
Before you apply, take a moment to think about the following:
- How are you going to cope with completing routine tasks alongside more challenging ones?
- How do you feel about regular use of a computer?
- What you will wear?
- How are you going to travel to work and get to any off-site learning?
- How easy will you find it to abide by policies and procedures, including use of mobile devices and social media at work?
- How are you going to balance work, study and home life - they’re equally important!
About the Company
Bago Care is a person-centred home care provider committed to delivering high-quality support that makes a positive difference to people’s lives. Led by a Registered Nurse and Registered Manager with 30 years’ experience across hospitals, community services and the prison service, we value teamwork, initiative and fresh ideas. We encourage our team members to grow, develop and contribute to improving the care we provide.
https://bago-limited.co.uk/contact.html (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
Additional Information
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
On successful completion of the apprenticeship, there may be an opportunity to secure a permanent role within the business. You will have gained a nationally recognised Level 2 Business Administration qualification, valuable administration and marketing experience, and the opportunity to progress into senior administrative, care coordination or office management roles.
Contact Information
The contact for this apprenticeship is:
CENTRAL BEDFORDSHIRE COUNCIL
Lizsandra George
bagocare@outlook.com
07733292079
The reference code for this apprenticeship is VAC2000049399.
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