University College London Hospitals NHS Foundation Trust
Administration Coordinator
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About the Role
The Children and Young People’s Division are looking to recruit a Band 4 Admission Coordinator.
We are seeking an enthusiastic and bright individual who enjoys working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a quality service. You will work collaboratively to provide full administrative services to our Children and Young Person’s Division at University College London Hospital. This is a permanent part-time role with working hours of 30 hours a week, predominantly on site at 250 Euston Road.
The successful candidate must have excellent customer service and communication skills, a high degree of empathy, diplomacy, and integrity. You will be required to demonstrate sensitivity; an awareness of patients’ needs and a commitment to improving patient experience.
As a member of our team, you will have high personal and professional standards and will seek to support those around you to deliver high-quality services. The post-holder would work across the CYP Administration Team and play a vital role in supporting the team where needed. The role will predominantly be in the allergy service (inpatient and outpatient) but will assist the General Paediatrics team, covering specialties such as infectious disease, epilepsy, asthma, general paediatrics, paediatric and adolescent urology, surgery, FGC/M and others.
The role in the allergy team will cover booking day case admissions for complex food challenges, this requires close liaison with the entire MDT to facilitate smooth admission. The post-holder will communicate with patients and their families or carers before the food challenge to provide specific instructions on how the appointment works.
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Key Responsibilities
- Uploading to epic
- Call reminders
- Booking interpreters
- Checking post
- Booking appointments
- Cancelling and rescheduling appointments
- Validate waiting lists
The post holder will play a key role in supporting busy clinical teams and ensuring children, young people and their families receive a high-quality, seamless experience. They will act as a central point of contact, coordinating patient pathways from referral through to treatment, managing appointments, handling queries, and ensuring information is accurate and up to date across Trust systems.
The role requires someone who is highly organised, proactive and able to manage competing priorities in a fast-paced healthcare environment. You will use your initiative and problem-solving skills to anticipate issues, resolve queries efficiently and escalate where appropriate, helping the service meet key targets and maintain smooth day-to-day operations.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
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We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Information
For further details / informal visits contact:
Name: Amelia Russell
Job title: Assistant General Manager
Email address: amelia.russell3@nhs.net
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