University College London Hospitals NHS Foundation Trust
Administration Coordinator
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Admin Coordinator at University College London Hospitals
Applications are invited for the post of Admin Coordinator at University College London Hospitals based at Westmoreland Street Hospital. The ideal candidate will be motivated and enthusiastic, with a passion for high quality patient care, as well as the ability to work under pressure as part of a multi-disciplinary team.
Role Overview
This role is responsible for coordinating the RALP (Robotic Assisted Laparoscopic Prostatectomy) pathway and ensuring patients are booked promptly. This role offers an excellent opportunity for a highly organised and conscientious person to be part of a busy team providing administrative support to cancer service.
Key Responsibilities
- Coordinating patients coming through the RALP pathway
- Ensuring their outpatient appointments and surgical admissions are booked promptly according to clinical guidance
- Booking patients appropriately within tight timeframes
- Maintaining full oversight of demand and capacity of the service
- Working flexibly covering other team members as needed
- Suggesting ways to increase quality and service improvements and evaluate these in collaboration with your admin team leader
- Creating and validating record keeping processes
- Working closely with the UroOncology admin and clinical team to ensure that the service runs efficiently and meets cancer waiting time targets
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Main Tasks
- Booking appointments, surgical admissions and pre-assessment in a timely manner and promptly flagging any capacity issues
- Communicating effectively with patients when booking their appointments
- Responding to queries via telephone and email
- Showing compassion and empathy for patients when speaking with them
- Maintaining communication with relevant clinicians, to ensure they are supported and aware of any patient concerns
- Covering other admin team members when they are absent, as needed
About University College London Hospitals NHS Foundation Trust (UCLH)
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
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Our Sites
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
Our Specialities
UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Our Commitment to Sustainability
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Information
For further details / informal visits contact:
- Name: Kim Heber
- Job title: Admin Team Leader
- Email address: kim.heber@nhs.net
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