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Administration & Customer Service apprentice
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About the Role
You’ll gain hands-on experience in a busy waste and environmental services business, with sustainability at the heart of what we do. We encourage our apprentices to share ideas, take ownership of tasks, and suggest ways we can improve. We will support and nurture your role alongside your apprenticeship training.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Answering our customer service phone and speaking to customers about any queries they may have
- Booking in orders and taking payments through our secure payment portal
- Assisting with our social media and marketing
- Processing invoices payable and receivable
- Answering live chats
- Managing our inboxes and responding to customer enquiries
- Potential to assist with website development and updates
- General office and administrative duties
- General ad hoc duties
Where you'll work
9-10 STOCK ROAD
SOUTHEND ON SEA
SS2 5QF
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
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Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6-hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
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More training information
Internal systems training will be provided by the employer.
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Reliable and punctual
- Excel
Other requirements
The office forms part of a busy, hands-on working yard with an operational weighbridge, and the role will give you valuable experience of how a busy waste and environmental services business operates. There will be times when you may be required to work with the weighbridge, supporting the day-to-day movement of vehicles and assisting with administrative and customer service duties. The role can be varied, and you will be expected to remain organised and professional while working in a fast-paced environment.
Full training will be provided.
About this employer
Find A Skip is a waste management and environmental services business, providing reliable, efficient, and practical waste solutions to customers across the UK.
We specialise in skip hire, waste collection, recycling, and waste management, with a strong focus on delivering excellent customer service and responsible environmental outcomes. Our operations bring together people, vehicles, sites, and technology to ensure waste is collected, handled, and processed safely and efficiently.
https://www.findaskip.co.uk (opens in new tab)
Company benefits
28 days annual leave including bank holidays.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Depending on the needs of the business at the time, successful applicants may have the opportunity to progress into a full-time Customer Service and Administrative Advisor position with Find A Skip following completion of their apprenticeship.
Ask a question
The contact for this apprenticeship is:
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Paul Cotton
paul.cotton@seetec.co.uk
The reference code for this apprenticeship is VAC2000051838.
Apply now
Closes in 14 days (Monday 28 September 2026 at 11:59pm)
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