Norfolk and Norwich University Hospitals NHS Foundation Trust
Administration Lead
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Are you a dynamic and experienced Administrator with a passion for operational excellence in healthcare administration?
We are looking for a motivated and proactive Administration Lead to join our Care Group Leadership Team at Norfolk and Norwich University Hospital (NNUH).
Role Overview
The Administration Lead will provide essential senior administrative support to their department(s) and provide key support to the Administration Manager with overseeing the day-to-day management of administrative and clerical functions.
Key Responsibilities
- Provide direct clinical support to identified stakeholders
- Be a core member of the administrative support team for the Service Triumvirate
- Develop and implement policies
- Handle staffing issues
- Support various projects aimed at improving operational efficiency
- Ensure the smooth operation of the department
- Manage administrative staff
- Meet key performance targets
- Maintain the quality-of-service delivery
Essential Skills and Experience
- Dynamic and highly organised individual
- Ability to manage complex and confidential information
- Support governance processes
- Foster effective communication between senior leaders, internal, and external stakeholders
Key Activities
- Administer meetings
- Support with management and oversight of ESRs
- Recruitment for all disciplines within the department
- Assist in managing ESRs and recruitment processes across various departmental leads and disciplines
- Contribute to a smooth and efficient onboarding experience
- Provide core administrative support, including the organisation of departmental meetings and forums
- Ensure actions are tracked using digital tools for accountability and progress
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Communication and Coordination
- Act as a central point of contact for administrative matters
- Communicate professionally with internal and external stakeholders
- Resolve issues promptly and maintain strong working relationships
- Responsible for complex diary management and planning
- Ensure adequate staffing levels are maintained
- Support preparations for key departmental meetings
- Ensure the department adheres to quality standards and complies with all legal and regulatory requirements
About NNUH
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Contact Information
For further details / informal visits contact:
Name: Michael Manson
Job title: Directorate Operations Manager
Email address: michael.manson@nnuh.nhs.uk
Telephone number: 01603 647645
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