Norfolk and Norwich University Hospitals NHS Foundation Trust
Administration Lead
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Are you organised, proactive and solutions-focused, with a passion for delivering an excellent administrative service? This is an exciting opportunity to play a central role in supporting the smooth and effective running of a busy department.
The postholder will coordinate day-to-day administrative activity, ensuring workloads are effectively managed, deadlines are met and operational challenges are resolved quickly. As a key point of contact, they will build strong relationships with colleagues, departmental leads and external stakeholders, providing a responsive and professional service.
Key Responsibilities:
- Working across a range of disciplines, support ESR and recruitment processes, helping to ensure a smooth onboarding experience for new starters.
- Provide complex diary management and forward planning, particularly during periods of absence or increased workload, helping to maintain appropriate staffing levels and continuity of service.
- Coordinate departmental meetings and forums, support meeting preparation and use digital tools to track actions and progress.
- Help ensure the department maintains high standards and complies with relevant legal, regulatory and organisational requirements.
This is a varied and rewarding role for someone who is adaptable and takes initiative. If you are committed to delivering high-quality administrative support and thrive in a fast-paced, collaborative environment, we would love to hear from you.
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Core Duties:
- Assist in the day-to-day management of the administrative team, ensuring tasks are efficiently distributed and deadlines are met, while resolving any staffing issues or operational challenges.
- Support the management of ESRs and recruitment processes for the department.
- Monitor and manage the administrative workload, adjusting staffing levels during sickness or increased workload, ensuring all duties are covered efficiently.
- Support the Administration Manager in maintaining accurate patient waiting lists and ensuring compliance with the Patient Access Policy, reducing the risk of breaches.
- Coordinate administrative tasks related to outpatient and inpatient clinics, ensuring that all activities are efficiently supported and scheduled.
- Provide core administrative support for the department, inclusive of administering identified departmental meetings and forums, utilising digital tools to record, track and hold oversight of actions as needed.
- Contribute to service development initiatives by supporting the implementation of new administrative procedures, policies, and processes aimed at improving operational efficiency.
Why Join Us:
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
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We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
Benefits:
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
For further details / informal visits contact:
- Name: Sammi Carroll
- Job title: Directorate Operations Manager
- Email address: Sammi.carroll@nnuh.nhs.uk
- Telephone number: 01603 641975
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