Ramsay Health Care
Administration Manager
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Administration Manager
Location: Cobalt Hospital – Newcastle Upon Tyne
Hours: 37.5 hours per week, Full-time
Contract: 12 Month Fixed Term Contract
Salary: Depending on experience + Benefits
About Us
Cobalt Hospital is part of Ramsay Health Care UK, one of the leading independent healthcare providers in England. The hospital has an excellent reputation for delivering high-quality healthcare for patients with health insurance, patients who are self-funding treatment, or NHS patients exercising choice through the e-referral system.
About the Role
As the Head of Department, you will lead and manage the service delivery of the administrative team who are committed to delivering the highest quality administrative outcomes in a supported environment. You will manage the following areas: reception, outpatient bookings, medical records, and the local teams' telephony functionality.
The role will involve engagement with a wide range of stakeholders including patients, clinical professionals, and Heads of Department and staff. Key objectives are to deliver a strong customer-focused service across all the areas of responsibility, plus contributing to the overall improvement of patient experience across the hospital. We ideally want someone who is committed to maximizing the opportunities to create a positive impact for our service users at every contact touchpoint, whether that be face-to-face, email, or telephone.
We are focused on utilizing analytical tools and technology to improve our service efficiency and customer access. To build on this, we are seeking someone with knowledge and skills that demonstrates how they have managed to use different techniques to improve services that maximize business opportunities.
What You’ll Bring with You
- Management Experience and/or demonstrated ability to manage a team.
- Effective communication skills and proven ability to work effectively in a team environment and independently as required.
- Analytical confidence with some pre-existing knowledge of systems such as Power BI and MS365 Teams telephony.
- Sound written and verbal communication skills.
- Planning and organizational skills.
- Demonstrate commercial and financial awareness.
- Good computer skills (MS Office package).
- Flexibility and adaptability.
- The ability to make decisions and use your initiative.
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Why Join Us?
At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance, and career development, because we’re people caring for people.
Health, Wellbeing & Financial Security
- Private Medical Cover, with the option to add your partner and dependants
- Discounted Bupa Dental Insurance
- Life Assurance (Death in Service) x3 your base salary
- Private Pension, with Ramsay matching up to 5% after a qualifying period
- Employee Assistance Programme
Work–Life Balance
- 25 days annual leave + bank holidays, with the option to buy or sell additional days
- Flexible shift patterns, where possible
- Family-friendly policies including enhanced parental leave
- Volunteer leave to support causes that matter to you
Career Development & Recognition
- Training and Development via the Ramsay Academy to support your career development
- Colleague recognition programme to celebrate our people
Lifestyle & Everyday Perks
- Access to our benefits platform, offering a wide range of discounts
- Cycle2Work scheme
- Subsidised staff restaurant, where possible
- Free parking on site, where possible
About Us
Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 8 countries with 88,000 staff who treat 8 million patients each year. It is well-respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.
We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees form the basis for our success.
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We know our people are our greatest asset, our business is growing, and we would like you to join us. “The Ramsay Way” culture recognizes that people – staff and doctors – are Ramsay Health Care’s most important asset, and this has been key to our ongoing success.
We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.
We are committed to equality of opportunity for all. This position is subject to background and DBS checks.
We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognizes employers who actively support Defence while encouraging other organizations to adopt the same behaviors in their workplace. As a company, we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.
We are committed to safeguarding and promoting the welfare of adults, children, and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.
We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.
We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognizes that our people are our most important asset, and this has been key to our ongoing success.
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