Northumberland, Tyne and Wear NHS Foundation Trust
Administration Officer
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Applications are invited from suitably qualified and experienced candidates for a full-time Administration Officer to work within Older People's Services based at St Nicholas Hospital, Gosforth, Newcastle upon Tyne.
This is a very busy service and the post-holder is part of an admin team which supports the multi-disciplinary clinical team. Duties will include processing referrals into the service, maintaining an electronic patient record system, maintaining spreadsheets, diary management, typing clinical letters and reports and minuting meetings as well as other general office duties. A proven high level of organisational and excellent communication skills, both written and verbal, along with extensive experience of Microsoft packages are required.
Responsibilities:
- Facilitate excellent customer service
- Confident in dealing with service users face to face and on the telephone
- Carry out duties as assigned by the Administration Team Lead / Administration Manager / Team Manager
- Ensure a comprehensive, high quality administrative service to the team at all times
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Requirements:
- Adaptable and able to work well as a team
- Provide a positive patient experience
- Demonstrate flexibility in the role
- Deal with possible exposure to highly distressing or highly emotional circumstances
- Participate in relevant training courses
Qualifications:
- Demonstrable recent 12-month experience in a customer/patient focused environment
- Administrative/Secretarial experience
- General administrative duties
- Fast, accurate typing/keyboard skills
- Typing and formatting letters and reports
- Minute taking experience
- Diary Management
- Ability to be self-directed, motivated, and contribute positively within a team
- Ability to change tasks at short notice
- Reliable and punctual
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This is a full-time post, 37.5 hours per week, Monday to Friday.
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.
For further details / informal visits contact:
- Name: Nichola Browne
- Job title: Administration Team Lead
- Email address: nichola.browne@cntw.nhs.uk
- Telephone number: 01912468723
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