Job Summary

The post holder will provide a comprehensive administration and information service to the Neurodevelopmental Team.

Provide a high-quality administration service to ensure the smooth operation of the NDP. Flexibly work within the administration team to deliver a wide range of services to clinicians, team leaders, and clinical managers as appropriate.

Offer a high-quality customer care first point of contact service via telephone, email, written correspondence, and face-to-face interactions. This may include delivering reception, patient admissions, and/or telephone helpline services, as well as supporting clinicians in coordinating their clinical workload.

Main Duties Of The Job

• Assist in providing an effective administrative service across the Neurodevelopmental Pathway (NDP) Service in the building to support the clinical functions of the Trust. Collaborate with colleagues, service users, and stakeholders to offer efficient clerical support.
• Contribute to and influence the development of administration services by collaborating with colleagues and management to form a clear and coherent vision.
• Competently use various computer systems for maintaining departmental/patient records, data, and statistics required by clinical services.
• Continuously review and evaluate administrative systems, procedures, and associated policies to facilitate improvements and advancements.
• Adhere to all Trust policies and procedures in fulfilling roles. Support the organisation's vision of excellence in all activities by promoting equal opportunities, fairness, equity, and inclusion through best practices.