Reporting To The Operations Manager, The Successful Candidate Will

• Ensure the timely and accurate allocation of newly referred and self-referred clients to suitable employed, associate or probationer counsellors, in line with North East Counselling Services’ allocation policies and procedures.
• Provide day-to-day administrative support to the management team.
• Support HR, finance, communications and wider business processes.
• Assist with reception duties, including greeting clients, booking appointments and responding to enquiries in person, by telephone and online.
• Maintain accurate and up-to-date records on internal systems, including Counsel360.
• Support counsellors with room bookings, data input and general administrative requirements.
• Help to ensure our premises remain welcoming, organised and well maintained.
• Provide administrative and secretarial support for meetings when required.
• Work collaboratively with other administration staff and support administrative activities across the organisation to ensure an effective, efficient and timely service.

This is a great opportunity for someone with strong organisational and interpersonal skills who enjoys supporting others and would like to contribute to the delivery of vital mental health and wellbeing services within their community.

Person Specification

Essential Criteria

• Level 2 qualification (or equivalent) in Maths and English.
• At least two years’ experience in an administrative role.
• Excellent organisational skills, with the ability to prioritise tasks and manage competing demands effectively.
• Strong problem-solving skills and the ability to use initiative.
• Strong interpersonal and communication skills.
• Confidence communicating in person, by telephone, email and Microsoft Teams.
• Basic working knowledge of Microsoft Word, Excel and PowerPoint.
• A methodical and accurate approach to work.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to communicate sensitively and appropriately with people who may be experiencing emotional distress or mental health difficulties.
• A resilient, flexible and adaptable approach to work.
• Warmth and empathy while maintaining appropriate professional boundaries.
• A professional approach and manner.
• Willingness to undergo an Enhanced DBS check.

Desirable Criteria

• Level 2 Safeguarding Adults training.
• Level 2 Safeguarding Children training.
• Experience of HR administration.
• Intermediate Microsoft Office skills, particularly Excel and PowerPoint.
• Experience of communicating effectively with a range of internal and external stakeholders.
• Experience of working within a mental health, health or social care environment.
• Driving licence or ability to travel between sites.

How To Apply

Please send your CV and a supporting statement of no more than two pages explaining how you meet the person specification to hr@necounselling.org.uk.

For an informal discussion about the role, please contact Jolene McCourt, Operations Manager, at jolene@necounselling.org.uk or on 0191 466 1314.

Closing date: Sunday 27 September 2026.

Interviews will be held during the week commencing 5 October 2026.

Thank you for your interest in joining North East Counselling Services.

Back to jobs