Gloucestershire Health and Care NHS Foundation Trust
Administration Team Lead
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Job Opportunity: Administration Lead
Are you an experienced and motivated administrative professional looking to take your next step in your career? We are seeking a proactive and dynamic Administration Lead to oversee and support a team of administrators in delivering high-quality, efficient, and patient-focused administrative services to the Cotswolds Integrated Community Team.
Role Overview
As the Administration Lead, you will play a crucial role in ensuring the smooth running of day-to-day operations, acting as the bridge between clinical staff, administrators, and service users. You will lead with compassion and clarity, supporting your team to meet performance targets, streamline processes, and provide excellent support to our clinicians and patients.
Key Responsibilities
- Lead a team of administrators with compassion and clarity.
- Support the team to meet performance targets.
- Streamline administrative processes.
- Provide excellent support to clinicians and patients.
- Act as the bridge between clinical staff, administrators, and service users.
Ideal Candidate
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading people, and is passionate about making a difference to healthcare services in the community, while upholding the highest standards of data accuracy and patient confidentiality.
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Qualifications and Skills
- Good attention to detail.
- Excellent organizational skills.
- Confident leadership.
- Ability to prioritize busy workloads in a changing environment often under pressure.
- Strong communication skills.
- Excellent interpersonal skills.
- Flexible, self-driven, and proactive approach to problem-solving.
- Skilled in Microsoft Office packages.
- Familiarity with electronic patient records and rostering systems is ideal.
About Us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity, and diversity, while providing a sense of belonging and trust.
Staff Engagement
Annual staff surveys, regular Pulse surveys, and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
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- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Contact Information
For further details or informal visits, contact:
- Name: Julie Lester
- Job Title: Business & Project Lead
- Email Address: julie.lester@ghc.nhs.uk
- Telephone Number: 07470 062395
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