Nuffield Health
Administration Team Leader (Radiology)
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Administration Team Leader (Radiology)
Derby Hospital | Administration | Permanent | Full time
Upto £30750 dependent on skills and experience
At Nuffield Health, the UK's largest healthcare charity, everything we give our patients, members, and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. This is an exciting time for our national Diagnostic Imaging service. We’ve invested in state-of-the-art equipment and we’ve just welcomed our new Diagnostic Imaging Director into their crucial role. Now, we’re ready to drive the standard in patient care like never before – and it starts with you.
To help us build a healthier nation at our hospital, we are looking for an enthusiastic and patient-focused individual with good communication and computer skills, with an ability to work effectively as part of a team as well as independently and able to work under pressure, ideally you will have worked in a medical environment with an understanding of clinical terminology.
You will lead a team of administrators who will be the first point of contact for patients. You will liaise closely with the clinical teams to ensure patients receive timely and appropriate appointments. To be responsible for an administrative area, supervising and ensuring excellent customer and colleague service and that the needs of the business are met including managing, appraising, and interpreting data, information and/or situations.
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We are a friendly department, this comprises of admin, HCAs, and Radiographers. The department is across two floors covering CT, MRI, Interventional Radiology, Fluoroscopy, X-ray, Mammography, and Ultrasound.
As a Radiology Administration Team Leader, you will:
- Ensure all policies and procedures are adhered to by yourself and your team.
- Provide an efficient appointment choice to patients, consultants, and other referrers with due regard to the urgency of the request.
- Have a deep and detailed understanding of procedures and the preparation required.
- Register patients on arrival.
- Attend to any queries from patients and consultants.
- Provide booking and information by email and telephone.
- Book other services that may be necessary for a patient's care, e.g., blood tests.
- Be fully competent with CRIS, PACS, IEP, and PIMS.
- Demonstrate excellent verbal, written, and interpersonal communication skills, with a strong emphasis on excellent customer service.
- Ensure high standards of cleanliness and presentation are maintained within the department at all times.
- Be able to implement change, multitask, and work under pressure.
- Take charge of rotas and annual leave for your team.
- Train new staff members and ensure all mandatory training is up to date.
- Undertake tasks as designated by the Radiology Manager.
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Applications will be considered as they are received, and interviews will be arranged accordingly. We reserve the right to close adverts early, for example, where we have received an unprecedented high volume of applications. Therefore, please apply early to ensure you are considered for the post.
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